Frequently Asked Question

What to do when device is "Rejoining"?
Last Updated 5 months ago

The device gets into a status of rejoining when it loses connection with the meter but it tries to reconnect. There are two ways to approach this issue:

1. Power cycle the device and see if the device reconnects successfully to the meter.

2. Apply a "soft reset" to the device:

  • Press both buttons on the right down at the same time for 1 second.
  • Once┬ádone that, select the option "Reset"

Once this is done, the device should be able to reconnect to the meter.

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