- Products may be returned for refund or exchange to Rainforest Automation within 30 days from date of purchase.
- Product needs to be in its original packaging and in ‘new’ condition with no obvious signs of misuse or damage.
- To initiate a return, contact Rainforest’s support team and request a Return Material Authorization at: https://support.rainforestautomation.com
- You will be provided with an RMA number and a return address label.
- Customer is responsible for shipping the item back to our fulfillment center in Utah and for bearing the return shipping costs.
- Once we receive the product at our fulfillment center the full cost of your initial purchase will be refunded on your credit card within 7 days.